HomeDuitNow Terms & Conditions

DuitNow Terms & Conditions

National Addressing Database (NAD)

Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the National Addressing Database (“NAD”) provided by MKM Capital Sdn Bhd ( Company No. 202101015144 (1415444-H)) (“MKM”). References to “You,” “Your,” and “Yours” shall refer to the customers of MKM and users of the MKMPay eWallet (“MKMPay”) who utilize the NAD. References to “We,” “Our,” “Ours,” and “Us” shall refer to MKM. Capitalized terms not expressly defined herein shall carry the meanings assigned to them in the User Terms and Conditions.

By accessing or using the NAD, you acknowledge that you have read, understood, and agree to be bound by these Terms, which shall be construed in conjunction with the User Terms and Conditions.

Definitions

“Account” means an E-money account shall refer to any electronic money account provided by authorized issuers of e-money, as well as all categories of deposit accounts offered by banking institutions, excluding fixed deposit accounts. This definition shall encompass, but is not limited to, various forms of conventional and/or Islamic savings accounts, current accounts, investment accounts, and virtual internet accounts.

“DuitNow” means service that enables customers to initiate and receive instant credit transfers utilizing either the recipient’s account number or DuitNow ID.

“DuitNow ID” refers to an identifier linked to an account holder, which may include, but is not limited to, a mobile number, National Registration Identity Card (NRIC) number, passport number, military identification number, police identification number (for individuals), or business registration number (for corporate customers), as well as any additional identifiers that may be introduced by the NAD Operator periodically.

“E-money account” means A payment instrument that electronically stores funds in exchange for monetary consideration paid to the issuer of e-money, and which may be utilized as a means of effecting payments to any party other than the issuer of e-money.

“Malware” means computer viruses, bugs, or other malicious, destructive, or corrupting software, code, agents, programs, or macros, as well as phishing or social engineering schemes that employ computer software or telecommunications to unlawfully obtain personal data or any other personal information for malicious or fraudulent purposes.

“National Addressing Database” (NAD) means a central addressing depository established by the NAD Operator that links a bank or an e-money account to a recipients DuitNow ID and facilitates payment to be made to a recipient by referencing the recipient’s DuitNow ID.

“NAD Name Enquiry” means a service which returns the name of the owner who has registered its DuitNow ID in NAD.

“NAD Operator” means Fass Payment Solutions Sdn Bhd (FassPay) (Company No.: 1017261-P).

“NAD Service” means the services offered under Clause 1 of these Terms.

“Personal Data” means any information in respect of commercial transactions that relates directly or indirectly to a customer, who is identified or identifiable from that information which includes, but not limited to, the customer’s name, address, identification card number, passport number, banking information, email address and contact details.

“Common ID” means a unique identification of a customer which links all DuitNow IDs registered by the customer such as the customer’s NRIC, army number, or police number, or for non-Malaysians, passport number.

1. The NAD Service

  1. The NAD service permits you to associate an Account that you hold with us with your DuitNow ID.
  2. By associating your DuitNow ID with your Account, you are afforded the option to receive incoming funds via DuitNow or any other payment services that utilize your DuitNow ID for payment transactions.
  3. Upon registering your DuitNow ID within the NAD, you shall also provide us with your Common ID, which will be linked to your Account and your registered DuitNow ID. Your Common ID will be employed by other participating banks and e-money issuers within NAD for the purpose of verifying your identity, thereby facilitating the DuitNow service.
  4. You may link multiple DuitNow IDs to a single Account; however, you may not associate any specific DuitNow ID with more than one Account. Furthermore, you are prohibited from transferring your DuitNow ID to any third party or allowing its use by any individual other than yourself, including but not limited to any fraudulent or deceptive activities.

2. Modification and Deregistration of your DuitNow ID

  1. You may update or modify your DuitNow ID linked to your Account through the channels made available to you. Please note that we will require a reasonable notice period to implement such changes or updates.
  2. You acknowledge and agree that your DuitNow ID linked to your Account may be deregistered by either you or us under the following circumstances:
    1. You wish to transfer your existing DuitNow ID to another Account at a different bank or e-money issuer;
    2. You have changed or updated your DuitNow ID;
    3. You have closed the Account associated with your DuitNow ID;
    4. The mobile number you provided to us as your DuitNow ID has been terminated and subsequently recycled for use by another individual; Following a period of inactivity; or
    5. Upon investigation, we determine that you or your DuitNow ID may be implicated in any fraudulent activities.
  3. You will receive a confirmation of deregistration from us via push notification as soon as the deregistration process has been completed.

3. Your Information

  1. You represent and warrant that the DuitNow ID utilized for registration in the NAD is owned by you, is accurate, complete, and current for the purpose of using the service. You agree to promptly notify us of any changes to the DuitNow ID information you have provided. In the event that any information you provide is fraudulent or intentionally misleading, you shall indemnify us, our affiliates, and the NAD Operator for any losses incurred as a result of such misinformation or any breach of these Terms.
  2. You acknowledge and agree that other participating banks and e-money issuers within the NAD may conduct a NAD Name Enquiry of your DuitNow ID to verify and identify your name associated with your registered DuitNow ID, as part of facilitating the DuitNow service.
  3. You consent to the disclosure of your DuitNow ID, Common ID, and other relevant personal data to the NAD Operator for purposes of processing, storage, archival, and disclosure to the sender of funds under the DuitNow service, as well as to our affiliates, service providers, other NAD participants, and third parties offering the DuitNow service and their respective customers.
  4. You further acknowledge and agree that we may disclose your DuitNow ID information to any party to whom we are legally obligated to provide such information, or where disclosure is deemed to be in the public interest, such as for the prevention or detection of fraud and abuse.

4. Data Protection

  1. You represent and warrant that the DuitNow ID used for registration in the NAD is solely owned by you, is accurate, complete, and current for the purposes of utilizing the service. You agree to promptly inform us of any changes to the DuitNow ID information you have provided. Should any information you provide be found to be fraudulent or intentionally misleading, you shall indemnify us, our affiliates, and the NAD Operator against any losses incurred as a result of such misinformation or any breach of these Terms.
  2. You acknowledge and agree that other participating banks and e-money issuers within the NAD may perform a NAD Name Enquiry on your DuitNow ID to verify and identify the name associated with your registered DuitNow ID, as part of the facilitation of the DuitNow service.
  3. You consent to the disclosure of your DuitNow ID, Common ID, and other pertinent personal data to the NAD Operator for the purposes of processing, storage, archiving, and disclosure to the sender of funds under the DuitNow service, as well as to our affiliates, service providers, other NAD participants, and third parties involved in offering the DuitNow service and their respective customers.
  4. Furthermore, you acknowledge and agree that we may disclose your DuitNow ID information to any entity to which we are legally obligated to provide such information, or where such disclosure is deemed to be in the public interest, including but not limited to the prevention or detection of fraud and abuse.

5. Liability

  1. Neither we nor the NAD Operator shall be liable for any losses or damages you may incur as a result of, including but not limited to:
  1. Your failure to maintain accurate and up-to-date information or to provide correct information to us;
  2. Our compliance with any instruction provided or purportedly provided by you, which appears reasonable to a prudent person receiving such instruction;
  3. Any misuse or fraudulent use of your DuitNow ID, including instances where online fraud is perpetrated through malware;
  4. Any disclosure of information that you have consented for us to collect, use, or disclose, or where such collection, use, or disclosure is permitted or mandated under applicable laws in Malaysia.

6. Miscellaneous

  1. You acknowledge that we reserve the right to change, vary, or modify these Terms by providing you with twenty-one (21) days’ notice in a manner we deem appropriate, and you agree to be bound by the Terms as amended, revised, or modified.
  2. You agree that we or the NAD Operator may, at any time, deregister your DuitNow ID or deny you access to the NAD service for reasons related to security, prevention of fraud, or any suspicious activities, and, in the case of the NAD Operator, for any reasons deemed appropriate at its discretion.
  3. These Terms shall be interpreted in accordance with the laws of Malaysia, and you agree to submit to the non-exclusive jurisdiction of the courts of Malaysia.

DuitNow Terms and Conditions

In these DuitNow Terms and Conditions (“Terms”), references to “You”, ”Your” and “Yours” refer to the MKM Capital Sdn Bhd (Company No: 202101015144 (1415444-H)) (“MKM”)’s customer/MKMPay eWallet (“MKMPay”) user who is utilising the DuitNow service and has an account with MKM and references to “We”, “Our”, “Ours” and “Us” refer to TNGD. Capitalised terms herein, if not defined in these Terms, shall have the same meaning as defined in the User Terms and Conditions.

Definitions

“Business Day” means any calendar day from Monday to Friday, except a public holiday or bank holiday in Kuala Lumpur.

“DuitNow” means a service which allows customers to initiate and receive instant credit transfers using a recipient’s account number or DuitNow ID.

“DuitNow ID” means an identifier of an account holder such as a mobile number, NRIC, passport number, army number or police number (in the case of an individual) or business registration number (in the case of a corporate customer) or any other identifiers as may be introduced by the DuitNow Operator from time to time.

“DuitNow Operator” means Payments Network Malaysia Sdn. Bhd. (Company No.: 836743-D).

“DuitNow Services” means the services offered under Clause 2 of these Terms.

“National Addressing Database (NAD)” means a central addressing depository established by the NAD Operator that links a bank account or an e-money account to a recipient’s DuitNow ID and facilitates payment to be made to a recipient by referencing the recipient’s DuitNow ID.

“Personal Data” means any information in respect of commercial transactions that relate directly or indirectly to a customer, who is identified or identifiable from that information which includes, but not limited to, the customer’s name, address, identification card number, passport number, banking information, email address and contact details.

1. Introduction

1.1 These Terms apply to and regulate Your use of the DuitNow service offered by Us. The DuitNow service allows You to transfer an amount specified by You from Your designated bank or e-money account maintained with Us, to a bank or e-money account maintained by Your recipient at a participating DuitNow participant via Pay-to-Account-Number and Pay-to- Proxy (Pay via DuitNow ID), or such other means as prescribed by Us or the DuitNow Operator from time to time.

1.2 The DuitNow service offered by Us is part of the services of the TNG eWallet and accordingly these Terms are in addition to and shall be read in conjunction with the User Terms and Conditions.

2. DuitNow Services

2.1 If You wish to send funds via DuitNow, You must first initiate a payment by entering the recipient’s DuitNow ID in Our mobile payment option on Your MKMPay eWallet.

2.2 We will perform a ‘Name Enquiry’ to verify the recipient’s registration of its DuitNow ID in NAD and if the recipient is registered, We will display the name of such registered DuitNow recipient.

2.3 You are responsible for the correct entry of the recipient’s DuitNow ID and ensuring that the recipient’s name displayed is the intended recipient of the funds prior to confirming the DuitNow Transaction. MKM is under no obligation whatsoever to verify that the amount paid by You matches with the recipient’s amount. We shall not be liable for any losses suffered by You for any inaccurate or other DuitNow transaction You initiate.

2.4 We will notify You on the status of each successful and reversed DuitNow transaction via any of Our available communication push notification.

2.5 You acknowledge and agree the We shall have no duty to and shall not be required to take any steps to verify or seek any other confirmation from any party as to whether such registered recipient is the intended recipient, and We shall not be liable for transferring the funds to such registered recipient even if such person is not the intended recipient.

2.6 Pursuant to Clause 2.5 above, You agree that once a DuitNow transaction has confirmed, it will be deemed irrevocable and You will not be able to cancel, stop or perform any changes to that DuitNow transaction.

3. Multiple Look-Up Requests

3.1 You are advised not to submit multiple “Look-Up Requests” without a confirmed DuitNow transaction. We shall not display the results of the “Look-Up Requests” upon five (5) consecutive Name Enquiry Requests that are not followed with a confirmed DuitNow transaction.

3.2 Without prejudice to any of Our rights and remedies, We reserve the right to terminate or suspend Your access to and use of the DuitNow service where We consider in Our sole discretion that inappropriate, fraudulent or suspicious use is being made of the DuitNow services, such as where multiple “Look-Up Requests” are submitted without a confirmed DuitNow transaction. You are advised to contact Us should You encounter any issues relating to the foregoing.

4. Recovery of Funds

4.1 You have rights in relation to the investigation and recovery of, erroneous payments and unauthorized (includes fraudulent) DuitNow transactions made from Your account. However, MKM does not guarantee that any funds therefrom will always be recovered and MKM shall not be in any way liable for any such unrecoverable loss and the provisions of Clause 5 and 6 are made subject to this Clause 4. The recovery of any funds may be subject to fee charges.

4.2 You acknowledge that You are fully responsible to ensure that the usage of the DuitNow Services on your mobile device fully complies with these Terms and You shall safeguard Your mobile device and take steps to ensure that no improper, illegal, fraudulent, and/or unauthorised transactions occur using the DuitNow Services. All DuitNow transactions occurring on Your mobile device are deemed to have been initiated by You or with Your consent, unless proven otherwise.

5. Erroneous DuitNow Transaction

5.1 If You have made an erroneous DuitNow transaction, You may request for recovery of the funds within ten (10) business days from the date the erroneous DuitNow transaction was made and We will work with the affected recipient’s bank/ e-money issuer to return the said funds to You within seven (7) Business Day provided the following conditions are met:

  • a) The funds were actually wrongly credited into the affected recipient’s account;
  • b) If funds have been wrongly credited, whether the balances in the affected recipient’s account is sufficient to cover the funds’ recovery amount;
  • c) If the balances are sufficient to cover the recovery amount, the erroneously credited funds may be recoverable; and
  • d) If the balances are not sufficient to cover the recovery amount, the erroneously credited funds may not be fully recoverable and the recipient’s bank/ e-money issuer may partially remit the recoverable fund back to You.

5.2 For any request for recovery of funds between eleven (11) Business Days and seven (7) months from the date the erroneous DuitNow transaction was made:

  • a) The affected recipient’s bank/ e-money issuer must be fully satisfied that funds were erroneously credited to the affected recipient; and
  • b) Deliver notifications to the affected recipient in writing regarding the funds recovery requests whereby the erroneously credited funds would be recovered through debiting the affected recipient’s account within ten (10) Business Days of the notifications unless the affected recipient provides reasonable evidences that the affected recipient is entitled to the funds in question. After fifteen (15) Business Days, if the affected recipient fails to establish their entitlement to the funds, the affected recipient’s bank/ e-money issuer shall debit the affected recipient’s account and remit the funds back to You.

5.3 For any requests to recover funds after seven (7) months from the date of the erroneous DuitNow transaction:

  • a. The affected recipient’s bank/ e-money issuer must be fully satisfied that funds were erroneously credited to the affected recipient;
  • b. The affected recipient’s bank/ e-money issuer shall obtain from the affected recipient the decision whether to grant consent within ten (10) Business Days; and
  • c. Once consent is obtained, the affected recipient’s bank/ e-money issuer shall debit the affected recipient’s account and remit the funds back to You within one (1) Business Day.

6. Unauthorised or Fraudulent DuitNow Transaction

6.1 For DuitNow transactions which were not authorised by You or which are fraudulent, We will, upon receiving a report from You alleging that an unauthorised or fraudulent DuitNow transaction was made, remit the funds back to You provided the following conditions are met:

  • a. We shall conduct an investigation and determine within fourteen (14) Calendar Days, if the unauthorised or fraudulent payment did occur;
  • b. If We are satisfied that the unauthorised or fraudulent payment Instruction did indeed occur and was not caused by You or Your negligence or carelessness, We shall initiate a reversal process whereby all debit posted to Your account arising from the unauthorised or fraudulent Payment Instruction would be reversed.

7. Liability and Indemnity

7.1 You acknowledge and agree that, unless expressly prohibited by mandatory laws, We and the DuitNow Operator shall not be liable to You or any third party for any direct, indirect or consequential losses, liabilities, costs, damages, claims, actions or proceedings of any kind whatsoever in respect to any matter of whatsoever nature in connection with the DuitNow services offered by Us arising from:

  • a. Your negligence, misconduct or breach of any of these Terms;
  • b. Any erroneous transfer of funds by You, including any transfer of funds to the wrong DuitNow ID, wrong recipient or wrong third party;
  • c. Any failure, delay, error or non-transmission of funds due to system maintenance, breakdown or non-availability of any network, software or hardware of the Touch ‘n Go eWallet and the DuitNow Operator; or
  • d. The suspension, termination or discontinuance of the DuitNow services.

7.2 You shall indemnify, defend and hold Us, Our affiliates, and the DuitNow Operator (including the directors, employees, and agents of the foregoing) harmless from and against any claims, proceedings, actions, losses, damages, costs (including all legal costs on an indemnity basis), liabilities or expenses, whether foreseeable or not, resulting from or arising in connection with any fault, act or omission by You (including but not limited to Your negligence, misconduct or breach of any of these Terms).

7.3 You shall indemnify Us and Our Affiliates for any liability, claim, loss, damage or expense of any kind or nature arising directly or indirectly, as a result of Your actions or omissions in relation to the usage of the DuitNow Services or any failure to comply with these Terms.

8. General

8.1 We reserve the right to revise at any time, such charges for the use of the DuitNow services, upon notice to You. Such revisions shall take effect from the date stated in the notice. Where You continue to access or use the DuitNow services after such notification, You shall be deemed to have agreed to and accepted such revisions to such charges.

8.2 You acknowledge that We may terminate Your use of the DuitNow services with Us for any reason, at any time and without prior notice.

8.3 You acknowledge that We have the right to change, restrict, vary, suspend or modify these Terms by providing You with thirty (30) days’ notice in such manner as We deem fit.

8.4 You consent to the collection, use and disclosure of your Personal Data by Us, Our affiliates, Our service providers and the DuitNow Operator as required for the purposes of the DuitNow services.

8.5 These Terms are governed by and shall be construed in accordance with the laws of Malaysia.

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REFUND POLICY

MKM PAY

In the event that any amount of money has been mistakenly transferred or erroneously deducted from your account, please be assured that the amount will be promptly remitted back into your account within a period of 14 working days. Should you find that the issue persists beyond the aforementioned timeframe, we strongly encourage you to reach out to our customer service team for further assistance and resolution. Your satisfaction and financial security are of utmost importance to us, and we are committed to addressing any concerns you may have.

For MKM Pay Visa Card

If we receive a cancellation request within two days of the transaction and before your MKMPay Visa Card is manufactured, MKM Pay e-Wallet users are eligible for full refunds. There will not be any reimbursement for any cancellation requests that are made after this time. Should the card develop a chip problem that is unable to be fixed, we will try to replace it for free when the defective card is returned to our headquarters. In the event that a defective card is discovered to have been modified or damaged by any third-party or external factors, we do not assume responsibility for user errors.

In order to return an item, you should mail it back or give it to:

MKM CAPITAL Sdn.Bhd
Star Avenue Commercial Centre B-29,
Jalan Zuhal U5/179, Seksyen U5,
Bandar Pinggiran Subang,
40150, Shah Alam, Selangor.

Shipping charges for returning your item will be at our expense with condition the damage is caused by MKM.